Frequently Asked Questions

Everything you need to know about your Hayati experience.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment dimensions for the best fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.

Are your materials ethically sourced?

At Hayati, we prioritize sustainability. 90% of our current collection is made from organic cotton, recycled polyester, or Tencel, sourced from certified fair-trade suppliers.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.